One shared fault register
Residents and leaseholders log issues in the same place — so patterns emerge and nothing gets lost in individual email threads.
Residents coordinating to improve their blocks
Improve your building, together
MyEstateHub helps neighbours coordinate fault reporting, correspondence with managing agents, and a shared timeline — so your block speaks with one organised voice.
What coordination looks like
A shared dashboard for Trident Point and blocks like yours
One shared fault register
Residents and leaseholders log issues in the same place — so patterns emerge and nothing gets lost in individual email threads.
Clear roles, shared visibility
Administrators coordinate the building; leaseholders and residents contribute evidence. Everyone sees communal progress.
Letters sent together, from real inboxes
Each person sends from their own email with an AI-drafted letter — agents respond to genuine residents, not an anonymous bot.
Free for every resident
Regulations hub
Before you write to your agent, understand your leasehold rights in plain English. Browse summaries of UK law — no login required.
Built for cooperation, not confrontation alone
Managing agents respond better when residents are organised. MyEstateHub gives your building the structure to report clearly, follow up consistently, and measure whether things are getting better.
Clear roles, shared visibility
Administrators coordinate the building; leaseholders and residents contribute evidence. Everyone sees communal progress.
Letters sent together, from real inboxes
Each person sends from their own email with an AI-drafted letter — agents respond to genuine residents, not an anonymous bot.
Timeline the whole building can follow
Updates, agent replies, and SLA deadlines are logged so the block can see whether things are improving over time.
How your building gets started
One administrator sets up the block; neighbours join with clear roles. From there, every fault adds to a shared picture of how the building is being managed.
- 1
Bring your building together
An administrator registers the block; neighbours join and are approved. You start with a shared workspace, not another silo.
- 2
Log and evidence faults
Describe issues, add photos, and agree urgency as a group. Optional location notes help pin down where work is needed.
- 3
Notify the agent in step
Review the drafted letter, send from your inbox, and confirm in the app so the SLA clock starts for everyone to see.
- 4
Track, improve, escalate together
Follow the timeline, log responses, and escalate when deadlines slip — building a record that supports collective action.
Sensible permissions for every role
Tenants, leaseholders, and building administrators each contribute differently — with transparency about who can see and update what.
| Feature | Tenant | Leaseholder / resident | RMC director |
|---|---|---|---|
| Register a new fault | Yes | Yes | Yes |
| Upload photos to a fault | Yes | Yes | Yes |
| Add a progress update to any fault | Yes | Yes | Yes |
| Confirm fault resolved | Yes (own flat faults) | Yes | Yes |
| Reopen a fault marked resolved | Yes (own flat faults) | Yes | Yes |
| View all building faults | Own + communal only | Yes | Yes |
| View agent performance metrics | No | Yes | Yes |
| Access legal advice module | No | Yes | Yes |
| Generate evidence pack | No | Yes | Yes |
| Draft / send escalation letters | No | Yes | Yes |
| Update fault status | No | No | Yes |
| Manage building settings | No | No | Yes |
Ready to coordinate your block?
Register your building, invite neighbours, and start improving how faults are reported and resolved — together.